Shipping Policy
Fast, reliable delivery across South Africa
Free Delivery
On orders over R5,000
3-7 Days
Standard delivery time
Nationwide
All 9 provinces covered
Delivery Areas
We deliver to all 9 provinces of South Africa. Major metropolitan areas typically receive faster delivery than rural locations. Our delivery network covers:
Delivery Timeframes
Major Cities
Johannesburg, Cape Town, Durban, Pretoria: 3-5 business days
Regional Areas
Port Elizabeth, Bloemfontein, Nelspruit, Polokwane: 5-7 business days
Rural Areas
Remote and rural locations: 7-10 business days
Shipping Costs
| Order Value | Shipping Cost |
|---|---|
| Orders over R5,000 | FREE |
| Orders R2,000 - R5,000 | R250 |
| Orders under R2,000 | R350 |
Large Item Delivery
Mobility scooters, power wheelchairs, hospital beds, and patient lifts require specialized delivery. Our team will contact you within 24 hours of your order to schedule a convenient delivery time. Basic setup and demonstration are included at no extra cost for large items.
- • Delivery team will call 24-48 hours before delivery
- • Two-person delivery for items over 30kg
- • Basic assembly and setup included
- • Product demonstration before sign-off
- • Removal of packaging materials
Tracking Your Order
Once your order ships, you will receive an SMS and email containing your tracking number and a link to track your delivery in real-time. You can also contact our customer service team at any time for delivery updates.
Failed Deliveries
If delivery fails due to incorrect address information or no one being available to receive the order, a redelivery fee of R200 may apply. Please ensure your contact details and address are accurate at checkout.