Privacy Policy

1. Introduction

Dignity Mobility, enterprise number K2025384498 (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us. This policy complies with the Protection of Personal Information Act 4 of 2013 (POPIA) of South Africa.

2. Information We Collect

We collect the following types of information:

• Personal Information: Name, email address, phone number, billing and shipping addresses, and ID number where required.
• Payment Information: Credit card details and billing information (processed securely through PCI-DSS compliant payment gateways).
• Order Information: Products purchased, order history, and delivery preferences.
• Technical Information: IP address, browser type, device information, and cookies.
• Communication: Records of your correspondence with our customer service team.

3. How We Use Your Information

We use your personal information for the following purposes:

• Processing and fulfilling your orders
• Communicating with you about your orders and account
• Providing customer support and handling returns
• Sending marketing communications (with your consent)
• Improving our website and product offerings
• Complying with legal obligations
• Preventing fraud and ensuring security

4. Legal Basis for Processing

Under POPIA, we process your personal information based on: (a) your consent, (b) the necessity to perform a contract with you, (c) compliance with legal obligations, and (d) our legitimate business interests, provided these do not override your fundamental rights and freedoms.

5. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Payment processors, delivery couriers, and IT service providers who assist us in operating our business.
• Legal Authorities: When required by law, court order, or to protect our rights and safety.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

We do not sell your personal information to third parties for marketing purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes SSL encryption, secure payment processing, and regular security audits. However, no method of transmission over the Internet is 100% secure.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Order and billing information is typically retained for 5 years in accordance with South African tax regulations.

8. Your Rights

Under POPIA, you have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your personal information
• Object to processing of your personal information
• Withdraw consent at any time
• Lodge a complaint with the Information Regulator

To exercise these rights, please contact us at privacy@mobilitysa.co.za.

9. Cookies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can manage cookie preferences through your browser settings. For more details, please see our Cookie Policy.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: