Return Policy

• Product is in original, unused condition
• All original packaging, manuals, and accessories are included
• Product shows no signs of wear, damage, or assembly
• Return is initiated within 30 days of delivery
• Proof of purchase (order number or invoice) is provided

• Products that have been used, assembled, or show signs of wear
• Custom-ordered or specially configured items
• Hygiene products including cushions, mattress overlays, and bathroom aids (unless unopened)
• Products damaged due to misuse, negligence, or accidents
• Items returned after the 30-day return window

1. 1

   Contact Us

   Email info@mobilitysa.co.za or call 065 199 4174 to request a return authorization (RA) number.

2. 2

   Package Your Item

   Repack the product in its original packaging with all accessories and manuals included.

3. 3

   Schedule Collection

   We will arrange a courier collection from your address at no cost to you.

4. 4

   Inspection & Refund

   Once received and inspected, your refund will be processed within 5-7 business days.

Refunds will be issued to the original payment method used for the purchase. Please note:

• • Credit card refunds typically take 5-7 business days to reflect
• • EFT refunds are processed within 3-5 business days
• • Original shipping costs are refundable only for defective products
• • A restocking fee of 15% may apply for large items (scooters, wheelchairs, hospital beds)

If your product arrives damaged or defective, please contact us within 48 hours of delivery. We will arrange a replacement or full refund at no additional cost, including free return shipping. Please take photos of the damage and packaging to help us process your claim quickly.

Products covered under warranty that develop faults will be repaired or replaced at our discretion. Warranty claims do not fall under the 30-day return policy and are handled separately through our support team. Please retain your proof of purchase for warranty claims.