Frequently Asked Questions

Standard delivery takes 3-7 business days depending on your location. Major cities (Johannesburg, Cape Town, Durban, Pretoria) typically receive deliveries within 3-5 business days. Large items like scooters and wheelchairs may take an additional 1-2 days for specialized delivery.

Yes! We offer free delivery on all orders over R5,000 across South Africa. Orders below this threshold incur a flat R350 shipping fee.

Absolutely. Once your order ships, you will receive an SMS and email with your tracking number and a link to track your delivery in real-time.

Yes, we deliver to all 9 provinces of South Africa, including rural areas. Delivery to remote locations may take an additional 2-3 business days.

All our products come with a minimum 2-year warranty covering manufacturing defects. Mobility scooters and power wheelchairs include a comprehensive warranty covering the motor, battery, and frame. Extended warranty options are available at checkout.

Yes! Visit us at 53 Sterkstroom Rd in Gqeberha to see and test products. We also offer a 30-day satisfaction guarantee, if you're not happy, you can return the product for a full refund.

Yes, all our medical and mobility equipment meets SABS safety standards. Our products are also ISO 13485 certified where applicable.

Yes, we stock a wide range of spare parts including batteries, tires, chargers, motors, and replacement cushions. Contact our support team for specific part inquiries.

We offer a 30-day return policy for most products. Items must be in original condition with all packaging and accessories. Please see our full Return Policy page for complete details and exceptions.

Contact our customer service team at info@mobilitysa.co.za or call 065 199 4174. We will provide you with a return authorization number and arrange collection of the item.

Refunds are processed within 5-7 business days after we receive and inspect the returned item. The funds will be returned to your original payment method.

We accept Visa, Mastercard, PayFast, Instant EFT, and bank transfer. For orders over R20,000, we also offer financing options through our partner providers.

Yes, all payments are processed through PCI-DSS compliant gateways. We never store your credit card information on our servers.

Yes, all orders include a VAT invoice. Our VAT registration number is 4120 234 5678.